1. Keep sales on Brick88
1.1 A purchase that starts on Brick88 must be arranged and paid for through Brick88. This covers a listing, a store, a message or a search result. It includes later purchases between the same buyer and seller of items found on Brick88.
1.2 You must not ask, invite or agree to move such a purchase off Brick88 to avoid Brick88's fees or rules. That includes paying another way in a market where Brick88 holds payments, or ordering outside the app in Taiwan.
1.3 Brick88 may review an account that tries to take sales off Brick88. After a review it may warn, limit or suspend the account, and may charge the commission that would have applied.
2. Contact details in messages
2.1 Until a buyer and a seller have an order together, Brick88 hides phone numbers, email addresses, links to other sites and chat-app IDs in their messages. Chat apps include LINE, WhatsApp, WeChat, KakaoTalk, Zalo, Telegram, Instagram and Facebook.
2.2 Once they have an order together, they may share the details needed to deliver it.
2.3 Brick88 keeps a record of hidden contact details. Every third message with hidden details from the same account within 30 days is flagged for review.
3. Buyer protection
3.1 Buyers pay stores outside Taiwan by card in the app. Brick88 holds the payment until the buyer confirms the parcel arrived, or until 21 days after it ships, and then pays the seller. This covers every country where Brick88 pays sellers out through Stripe.
- A paid order the seller doesn't ship within 7 days is cancelled and refunded.
3.2 Buyers pay Taiwan stores directly, and Brick88 doesn't hold the money. Seller feedback and Brick88's dispute review are the protection there. The seller pays Brick88's commission from their fee credit (§8.6).
- The seller confirms the total within 2 days of the order. The buyer then pays, or orders the 7-ELEVEN or FamilyMart pickup, within 2 days.
- If either deadline passes, the order is cancelled and its items go back on sale.
- Once the buyer says they've paid, the order doesn't expire on its own.
- Buyers outside Taiwan pay Taiwan stores by PayPal only. A Taiwan store ships abroad only while it accepts PayPal from buyers outside Taiwan. Every other payment method (bank transfer, convenience-store pickup, and any other method the store adds) is for buyers in Taiwan.
- PayPal isn't offered when the buyer and the store are both in Taiwan, because PayPal doesn't allow payments between two Taiwan accounts.
- PayPal payments must be sent as "Goods and services", not "Friends and family".
3.3 Feedback and sales history count only for orders on Brick88. Neither protection applies to sales arranged elsewhere.
4. Stores
4.1 An account can have one store in each country where Brick88 can pay sellers, and up to 5 stores in all. Brick88 may allow an account more on request. Each store sets up payouts (or, in Taiwan, a card for its fee credit) for its own country, and has its own listings, shipping, payment methods, reviews and fees. A store prices in its country's currency.
4.2 A store's country can't change once the store has set up payouts or taken an order. To sell from another country, open another store.
4.3 A store on vacation stays visible, but buyers can't order from it or ask it for a shipping quote. Orders placed before the vacation must still be confirmed and shipped on time: the deadlines in these rules keep running.
5. Shipping
5.1 Every open store must ship to at least one country. A store that doesn't isn't shown to buyers, and can't take orders or quote requests.
5.2 Shipping prices come from the seller's shipping zones and their weight bands. Brick88 estimates the parcel's weight from its items, rounds up to the gram, and adds the weight of the packaging the seller lists for an order that size.
5.3 Sellers can enter an item's actual weight, for example a sealed set's boxed weight. Brick88 then uses it instead of its estimate.
5.4 Sellers must ship within the times in these rules, and give delivery times in their zones that they can meet.
6. Shipping quotes
6.1 Sometimes Brick88 can't price shipping for an order: no shipping method reaches the buyer's country, the parcel is heavier than the rates cover, or an item's weight isn't known. The buyer can then request a shipping quote, if the store takes quote requests.
6.2 The seller replies with the shipping cost within 2 days. The buyer then pays within 2 days, by card in the app or directly to a Taiwan store (§3).
6.3 A quote request doesn't reserve the items: they stay on sale until the seller replies, and the reply reserves them. If they sell to someone else first, the request is cancelled.
6.4 If either deadline passes, the order is cancelled, and items the reply reserved go back on sale.
7. Listings and conduct
7.1 List only items you have, with their real condition and photos of the actual item. Counterfeit items aren't allowed.
7.2 BrickLink numbers you confirm or correct for minifigs must be accurate. Buyers search by them, and numbers that two sellers agree on become Brick88's match for everyone.
7.3 Keep messages polite and about trading. Brick88 reviews reports within 24 hours.
7.4 Brick88 may remove a listing, message or review that breaks these rules. A removed listing can't be listed again; its seller sees why and can delete it. A removed message's text is gone for both people, and a removed review no longer shows or counts toward the store's rating.
7.5 Brick88 may suspend an account that breaks these rules, seriously or repeatedly. A suspended account can't place orders, send messages or change listings, and its stores are hidden from buyers. Orders already under way carry on with their usual deadlines. The account is told why, and can write to support@brick88.com about it. A suspended person may not open another account: a new account signed up with the same Apple ID or email is suspended too.
8. Fees and founding stores
8.1 Brick88's commission is 3% of the items in each completed order, not shipping. Listing is free. For card payments, card processing is passed on at cost.
8.2 The first 100 stores opened on Brick88 are founding stores. Stores opened during the seller preview come first, then stores opened after launch, until all 100 places are taken. Only an account's first store can be a founding store: its other stores pay the standard rate and don't take a place.
8.3 A founding store pays 1.5% instead of 3%, for as long as it exists, while it makes at least one sale every 12 months. A sale counts once the order completes. A store less than 12 months old keeps the founding rate.
8.4 If a founding store over 12 months old has no completed sale in the last 12 months, its next orders are charged 3% until one of them completes. Orders after that are at 1.5% again.
8.5 The rate is fixed when an order is placed. Founding status is decided when the store opens and can't be transferred: a store that moves to another account pays the standard rate. A closed or deleted store's place isn't given to another store.
8.6 Stores in Taiwan, Singapore, Thailand and Mexico pay Brick88's fees from a prepaid fee credit, topped up from a card on file: in Taiwan buyers pay the seller directly, and in the other three Brick88 can't take its fee off the card payment. The commission comes off the credit when an order completes; for card payments, the processing comes off when the buyer pays. A cancelled order pays no commission, but processing on a refunded card payment isn't returned, as card networks keep it. The store must have a card on file to sell.
8.7 The seller chooses a top-up amount from three (for example NT$500, NT$1,000 or NT$2,000). After their first sale, Brick88 charges it to the card whenever the balance falls below a fifth of it, and the seller can top up at any time. The balance may go below zero by an order, so a sale is never held up. If a top-up fails while the balance is below zero, the store's listings are paused until a top-up goes through.
8.8 Unused credit is refunded to the card when the seller deletes their account; fees owed are charged to it.