Support
Write to us about an order, a payment or your account. Include the order number if it's about an order, like B88-10001.
In the app, every order has "Get help with this order", which fills in the order number for you.
Common questions
Where's my order?
Open it in the app under Account → Buying → My orders. You'll see its progress and the tracking number once it ships. If a card order isn't shipped within 7 days of payment, you're refunded automatically.
How do I pay a store that's paid directly?
Some stores take payment directly instead of by card in the app. Once the seller confirms your order, pay them by a method they offer. With PayPal, choose "Goods and services".
What happens if I don't pay?
The items stay reserved for you. After 7 days unpaid, the seller can report the order. A reported order that's cancelled counts against you, and after 3, ordering is turned off for your account.
The seller hasn't replied to my order
Sellers have 2 days to confirm an order or reply to a shipping quote request. If they don't, the order is cancelled and you're not charged.
How do I report a listing or a person?
Use Report on the listing, the store page, the message or the review. We review reports within 24 hours. You can also block someone so they can't contact you.
Can I change my email address?
Write to support@brick88.com from your current address and tell us the new one. If you've lost access to the old address, include an order number so we can confirm it's you.
How do I delete my account?
In the app: Account → Delete account. Orders still under way need to finish first. Unused fee credit is refunded to your card.
How do I open a store?
In the app: Account → Selling → Open a store. See Selling on Brick88 for fees and where stores can be based.